By day, I'm a product manager serving a group of fantastic engineers at Square.
By night, I fight crime and solve mysteries with a robot pal of my own creation.
By midday, I like a snack, generally a cookie.
Part of this biography isn't true (hint, I like cookies and engineering, I don't own a robot).
Category Archives: Management
What to do: Find out where you are Take a small step towards your goal Adjust your understanding based on what you learned Repeat How to do it: When faced with two of more alternatives that deliver roughly the same … Continue reading
One of the most insightful and challenging things my boss has ever told me was: Communication is what the listener does Think about the ramifications of that statement: Another developer didn’t understand your architecture proposal – It’s on you No … Continue reading
Scope, quality, schedule — pick two. Hint: Quality is fixed. Continue reading
If you’re tracking [page views](http://heisel.org/blog/2008/11/18/what-is-a-visitor/), [visitors](http://heisel.org/blog/2008/11/18/what-is-a-visitor/) and [visits](http://heisel.org/blog/2008/11/19/what-is-a-visit/) then you can calculate the next important metric in our jaunt down jargon lane… pages per visit. This one is just what it sounds like — the average number of page views … Continue reading
[Jack Lail](http://www.jacklail.com/) has a [good round up](http://www.jacklail.com/blog/archives/2008/11/newspaper-execs-this-is-not-a.html) of suggestions offered to newspaper executives at an [American Press Institute summit](http://www.americanpressinstitute.org/pages/resources/2008/11/ceo_summit_on_saving_an_indust/). I agree with almost [every item on the list](http://www.jacklail.com/blog/archives/2008/11/newspaper-execs-this-is-not-a.html). But I’d be remiss if I didn’t share some thoughts on some … Continue reading
There are many categories of nerddom in which I fall, but today I had to share this bit of management nerddom from [an Cringley post about Steve Jobs](http://www.pbs.org/cringely/pulpit/2008/pulpit_20081107_005502.html): Dell and HP have the odd strategic initiative, like getting into or … Continue reading
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The Journalism Iconoclast » Web natives need to lead Web operations: “I mean honestly would you stick a bunch of Web people with little print experience in charge of a print publication? I guess if you wanted to fail you … Continue reading
I thought the guys from the [O’Reilly Insight Group](http://en.oreilly.com/webexsf2008/public/schedule/detail/3445) did a really good job of summing up what “Web 2.0” is: * Listening – To your customers, readers, partners, etc. * Participation – Joining into the conversations and relationships that … Continue reading