It’s day 2 of our [iPhone hijack crisis](/blog/2008/07/16/iphone-hijacked/).

* [Erica](http://ericaendicott.com) and I spent the better part of Thursday each tackling AT&T customer service representatives and fraud prevention specialists. It’d be nice if we could deal with **one person** so we didn’t have to do the “My name is (blank), my phone is (problem), please help!” routine over and over and over and over.

* Alan Bentley with the Atlanta technical services division of AT&T was a godsend — he listened to our problem and actually listened when I said **we haven’t been in Azerbaijan**. He opened a case number for us and we’re hoping to hear back from an engineer sometime Friday.