Top 5 reasons why ?The Customer Is Always Right? is wrong
You’ll get no argument from me. Put employees first, they’ll put the customers first — within reason.
By day, I'm a product manager serving a group of fantastic engineers at Square.
By night, I fight crime and solve mysteries with a robot pal of my own creation.
By midday, I like a snack, generally a cookie.
Part of this biography isn't true (hint, I like cookies and engineering, I don't own a robot).
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Chris Heisel 